Privacy Policy

Resolute Water Damage Austin ("we," "us," or "our") operates the website resolutewaterdamageaustin.com. This Privacy Policy describes how we collect, use, and protect information when you visit our website or contact us for water damage restoration services.

Information We Collect

We collect information that you voluntarily provide when contacting us:

• Name — to address you and reference your project
• Phone number — to communicate about scheduling and service updates
• Email address — for correspondence and documentation delivery
• Property address — to provide on-site restoration services
• Description of damage — to prepare appropriate equipment and personnel

We do not collect information from minors, and our services are not directed toward individuals under 18.

How We Use Your Information

Information you provide is used strictly to:

• Respond to your inquiry or service request
• Schedule and perform water damage restoration work
• Communicate about your project status and follow-up needs
• Provide documentation for insurance claims when requested

We do not use your personal information for marketing unless you explicitly opt in to receive updates from us.

Analytics and Cookies

Our website uses analytics tools to understand how visitors find and use our site. These tools may collect:

• Pages visited and time spent on each page
• Referring website or search terms
• Device type, browser, and general geographic region

This data is aggregated and does not personally identify you. We use it to improve our website content and ensure we're providing relevant information to Austin-area homeowners.

Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. Your contact details are never shared with marketing companies, lead aggregators, or unrelated businesses.

We may share information only in the following limited circumstances:

• With subcontractors directly involved in your restoration project (under confidentiality obligations)
• When required by law, regulation, or legal process
• To protect our rights or safety, or the rights and safety of others

Data Security

We take reasonable measures to protect information you provide, including secure storage of digital records and limited access to personnel who need it for your project. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request to review, correct, or delete personal information we hold about you. To make such a request, contact us using the information below. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this page occasionally.

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

• Phone: (855) 213-9584
• Email: [email protected]