Terms of Service

These Terms of Service ("Terms") govern your use of the website operated by Resolute Water Damage Austin ("we," "us," or "our") at resolutewaterdamageaustin.com and the water damage restoration services we provide. By using our website or engaging our services, you agree to these Terms.

Services Provided

Resolute Water Damage Austin provides residential water damage restoration services in the Austin, Texas metropolitan area. Our services include water extraction, structural drying, mold remediation, and related repairs.

All work is performed according to industry standards, including IICRC S500 and S520 guidelines where applicable. Specific scope, timeline, and pricing are agreed upon before work begins on each project.

No Guarantee of Outcomes

Water damage restoration involves variables beyond our control, including the extent of hidden damage, pre-existing conditions, material composition, and environmental factors. While we follow established protocols and use professional-grade equipment, we cannot guarantee specific outcomes regarding:

• Complete salvageability of all affected materials (some materials may require replacement despite best efforts)
• Exact drying timelines (humidity, temperature, and material density affect drying rates)
• Insurance claim approval or coverage amounts (these are determined by your insurer)
• Prevention of all secondary damage if significant time elapsed before treatment began

We will always communicate honestly about what is achievable given the specific conditions of your situation.

Payment Terms

Payment terms are established before work begins and documented in your service agreement. Standard terms include:

• Payment is due upon completion of agreed-upon work unless other arrangements are made in writing
• For insurance-covered work, we will work with your insurance company on direct billing where possible; however, the homeowner remains ultimately responsible for all charges
• Any additional work beyond the original scope requires written approval before proceeding

Limitation of Liability

To the maximum extent permitted by Texas law, Resolute Water Damage Austin's total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of use, lost profits, or damage arising from delays outside our control.

Nothing in these Terms limits liability that cannot be legally limited, including liability for gross negligence or willful misconduct.

Your Responsibilities

When engaging our services, you agree to:

• Provide accurate information about the damage and property conditions
• Grant reasonable access to affected areas for assessment and restoration work
• Notify us promptly of any changes, concerns, or additional damage discovered during the project
• Maintain safe conditions on the property during active restoration

Website Use

The content on our website is provided for general informational purposes. While we strive for accuracy, website content does not constitute professional advice for your specific situation. Always consult directly with our team for guidance on your particular water damage scenario.

You may not reproduce, distribute, or use our website content for commercial purposes without written permission.

Dispute Resolution

Any disputes arising from these Terms or our services shall be governed by the laws of the State of Texas. Both parties agree to attempt good-faith resolution before pursuing legal action. Any legal proceedings shall be filed in Travis County, Texas.

Changes to These Terms

We may update these Terms periodically. Changes take effect when posted to this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

Contact

Questions about these Terms can be directed to:

• Phone: (855) 213-9584
• Email: [email protected]